Buyer insights from real conversations.

Hundreds of interviews. Market intelligence for marketing, product, and sales teams.

Interview data visualization showing patterns across hundreds of buyer conversations
The problem

Flying blind is the norm, and costly.

Among 353 startups,

42%

of product failures traced to "no market need"

CB Insights

Among 1,600 companies,

80%

did not have pricing discussions with customers early in product development

Simon-Kucher & Partners

Companies without strong insights capabilities are

88%

less likely to achieve strong revenue growth

Forrester

Our method

Three steps. Hundreds of conversations. One clear answer.

01

Interview at scale.

AI-moderated interviews run hundreds of structured conversations with buyers, switchers, and non-customers in your category. Each one follows a research-grade guide. Each one probes on follow-ups a survey never could.

02

Anchor on the switch.

Every study centers on the buyer's last real decision in the category. What they considered, what they picked, what they regret. Switching analysis reveals the actual decision logic of your market, not a hypothetical ranking of features.

03

Analyze with marketing science.

Transcripts are coded and analyzed using established frameworks: category entry points, jobs-to-be-done, perceived differentiation, switching cost models. The output is a structured finding, not a stack of highlighted quotes.

What you get

A finished answer, not a data dump.

Every engagement produces deliverables designed to move directly into your marketing, product, and sales workflows. No dashboards. No raw transcripts dropped over the wall.

Narrative report

A structured account of how your market perceives your category, grounded in hundreds of real conversations. Written for executives, not academics.

Switching map

A visual model of how buyers move between solutions in your category. What triggers consideration, what closes the deal, what causes regret.

Persona-language library

The actual words your buyers use to describe their problems, evaluate alternatives, and justify decisions. Organized by persona and buying stage.

Specific recommendations

Concrete actions for marketing, product, and sales, each tied to a finding in the data. Not "consider repositioning." Instead: here is the positioning, here is the evidence, here is who it resonates with.

Who's behind it

Decades of academic and industry experience.

Forest Baker, PhD, MBA

Founder and CEO

Career highlights

Academia

  • MBA, Duke University
  • PhD in Experimental Psychology, SUNY Stony Brook
  • Postdoctoral Fellow in Behavioral Economics, University of Vermont
  • Assistant Professor of Psychology, Illinois Wesleyan University
  • 2,200+ research citations

Industry

  • LinkedIn: Led a global insights team and launched ad measurement program
  • Abbott Vascular Devices: Market research and product management
  • Dept of Veterans Affairs: Health Economics Researcher