The signal in the conversation.

Buyer intelligence built on hundreds of interviews. We answer the most important questions for brand growth.

Interview data visualization showing patterns across hundreds of buyer conversations
The problem

Most companies don't understand how their buyers actually decide.

Surveys capture what buyers will click. They rarely capture what buyers mean. A five-point scale tells you someone is "satisfied." It does not tell you why they almost switched to your competitor last quarter, or what phrase a colleague used that made them reconsider.

Traditional interview research goes deeper, but a dozen conversations will not tell you how a market decides. You get anecdotes, not patterns. The research takes months and reads like an academic paper instead of a brief your team can act on Monday morning.

Depth and scale have been a trade-off for a long time. They are not anymore.


Our method

Three steps. Hundreds of conversations. One clear answer.

1

Interview at scale.

AI-moderated interviews run hundreds of structured conversations with buyers, switchers, and non-customers in your category. Each one follows a research-grade guide. Each one probes on follow-ups a survey never could.

2

Anchor on the switch.

Every study centers on the buyer's last real decision in the category. What they considered, what they picked, what they regret. Switching analysis reveals the actual decision logic of your market, not a hypothetical ranking of features.

3

Analyze with marketing science.

Transcripts are coded and analyzed using established frameworks: category entry points, jobs-to-be-done, perceived differentiation, switching cost models. The output is a structured finding, not a stack of highlighted quotes.


What you get

A finished answer, not a data dump.

Every engagement produces a set of deliverables designed to move directly into your marketing, product, and sales workflows. No dashboards. No raw transcripts dropped over the wall.

Narrative report

A structured account of how your market perceives your category, grounded in hundreds of real conversations. Written for executives, not academics.


Switching map

A visual model of how buyers move between solutions in your category. What triggers consideration, what closes the deal, what causes regret.


Persona-language library

The actual words your buyers use to describe their problems, evaluate alternatives, and justify decisions. Organized by persona and buying stage.


Specific recommendations

Concrete actions for marketing, product, and sales, each tied to a finding in the data. Not "consider repositioning." Instead: here is the positioning, here is the evidence, here is who it resonates with.


Who's behind it

Decades of academic and industry experience.

Forest Baker, PhD, MBA

Founder and CEO

Career highlights

Academia

  • PhD in Experimental Psychology (judgment and decision making)
  • Univ of Vermont, NIDA Postdoctoral Fellow in decision making and behavioral economics
  • Illinois Wesleyan University, Visiting Assistant Professor of Psychology
  • Health Economic Resource Center, Dept of Veterans Affairs, Research Scientist
  • 2,200+ research citations

Industry

  • MBA, Duke University
  • LinkedIn: Led a global insights team and launched ad measurement program
  • Abbott Vascular Devices: Market research and product management